Old Time Candy Company - Terms and
Conditions
1. Privacy Policy
The Old Time Candy Company respects the privacy of our
customers. Your personal information including name, address, phone number, email address
and credit card information will never be shared with anyone for any reason.
2. 100% Money-Back Guarantee
We are confident that you will love
Candy you ate as a kid® If you are not satisfied with your
purchase, we offer a full 100% money back guarantee. A brief explanation is appreciated
(but not necessary) and will help us improve our products and service.
Exceptions:
-
We cannot be responsible for
candy ordered in error.
-
We cannot be responsible for melted candy in hot weather
unless you purchase Ice-Brix™
-
We cannot be responsible for late, missing or
damaged
UPS shipments unless we make a mistake. We will cooperate in every way to help you track
your package and obtain a refund.
For a full refund, including your initial
shipping charges, simply return your candy within 14 days of receipt to the Old Time Candy Company; 350 Commerce Drive East; LaGrange,
OH 44050
Make sure to include the buyers complete
name and address to insure the proper credit. Your credit card will be
refunded within 5 business days after receipt of the candy. If you paid by
check or money order, we will send you a check within 5 business days.
3. Use of Web Site
The Old Time Candy Company
has taken every reasonable effort to ensure the accuracy of content
provided on this website. The
Old Time Candy Company makes
no warranty, express, implied, or otherwise with respect to accuracy
or safety of any items or information contained within this website,
including, but not limited to price, representation, specification, or
potential hazard of any item.
Occasionally there may be information
on oldtimecandy.com that contains typographical errors, inaccuracies,
or omissions that may relate to product descriptions, pricing, and
availability. We reserve the right to correct any errors,
inaccuracies, or omissions and to change or update information at any
time without prior notice (including after you have submitted your
order). We apologize for any inconvenience this may cause you. The Old
Time Candy Company reserves the right to refuse or cancel any orders
containing any error, inaccuracy or omission, whether or not the order
has been submitted, confirmed and/or your credit card has been
charged. If your credit card has been charged for the purchase and
your order is canceled, the Old Time Candy Company shall promptly
issue a credit to your credit card.
We reserve the right to refuse
or limit quantities on any order for any reason at any time. If your credit card has been
charged for the purchase and your order is canceled, the Old Time Candy
Company shall promptly issue a credit to your credit card.
If you use this website, you are responsible for
maintaining the confidentiality of the information you submit through "My
Account" and the corresponding password and for restricting access to your
computer. You agree that you will use only your password and it will take
reasonable precautions to protect its secrecy.
ALL PRICES AND AVAILABILITY ARE
SUBJECT TO CHANGE WITHOUT NOTICE. Our policies may at any time change
as conditions warrant.
4. Payment Options We accept payment in advance by major
credit card - Visa, MasterCard, American Express and Discover. We accept money
orders and checks from US banks. Orders paid with checks will be held until the
check clears our bank which is roughly 2 weeks.
5. Return Policy
Non-personalized candy products: You have two choices:
-
Return the candy
unopened within 2
weeks of purchase for a full refund minus shipping charges.
There are no exceptions to the 2 week policy.
-
Return the candy
unopened within 2
weeks of purchase in exchange for candy of equal or greater value
with new shipping charges. There are no exceptions to
the 2 week policy.
-
There is a
10% restocking charge.
-
Send the candy at your
expense to the Old Time Candy Company, 350 Commerce Drive East,
LaGrange, OH 44050. Include a copy of your packing slip with
reference number to insure proper credit.
-
We cannot
accept opened, damaged or melted candy.
-
Once the returned product is
received we will issue a refund minus original
shipping charges (our actual charges if the order was over $200) and
10% restocking charge.
Personalized and custom candy products:
6.
Late, Lost or Damaged
Delivery
We cannot be
responsible for late, lost or damaged deliveries by UPS. We will cooperate with you in
every way to track your package and file a claim if necessary. If we
make a mistake with the address, we reserve the right to issue a refund
or reship.
If an incorrect
address was provided by the person placing the order, a duplicate order
must be placed with additional charges. We will issue a refund if the
candy is recovered in resalable condition. You must report the problem to
us within 2 weeks after receipt of the order.
7.
Order Errors
If we make a mistake
in your shipment, we reserve the right to either issue a refund or
replace your candy. You must report the problem to
us within 2 weeks after receipt of the order.
8.
Melted
Candy If you purchased Ice-Brix with your
order, the candy is fully guaranteed with the exception of Ice Cube
chocolate candy. We will issue a refund for the
melted candy and Ice-Brix. We can reship the candy if you will provide us
with a business address where someone will be present to accept delivery.
You must report the problem to us
within 2 business days after receipt of the order.
9. Applicable Law If you access this website
from anywhere in the United States or Canada, you agree that the laws of the
state of Ohio will govern these terms and conditions. Additionally, you agree to
submit to the jurisdiction of the Court of Common Pleas, Lorain County, Ohio
with respect to any disputes or claims.
10. Limitation on Liability We cannot be
responsible for damage is arising from the operation, content or use of our
website. Additionally, we are not responsible for any direct, indirect,
incidental, special, or consequential damages that result from the use or the
inability to use our website, including but not limited to, your reliance on
information obtained at the website, or that result from mistakes, omissions,
interruptions, errors, defects, viruses, delays in operation or transmission, or
any failure of performance.
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